Quality certification

BEM is certified under the quality management system in accordance with the UNI EN ISO 9001:2015 standard.

The scope of the quality system covers the planning and delivery of library services, including support for teaching, research, and the wider community.
With a view to continuous improvement and user satisfaction, BEM makes its documentation publicly available for the benefit of all stakeholders.

To submit suggestions, complaints, or requests for clarification, please use the dedicated form.

The following documents related with this certification are in Italian: